Accelerate sales and improve customer engagements with AI-powered experiences.
Delivering exceptional customer experiences requires visibility across sales, service, and data — yet many small and midsized businesses struggle to connect these functions effectively. This infographic illustrates how Microsoft Dynamics 365 Business Central with Copilot bridges those gaps. View the infographic to learn how to elevate customer satisfaction and accelerate revenue growth, and contact Troinet to explore how Business Central and Copilot can support your business transformation.
Importance of Technology in Sales
Research indicates that a significant number of small and medium-sized businesses (SMBs) view technology that enhances sales as very important. A comprehensive technology solution is essential for supporting a connected customer journey, which ultimately helps businesses stay competitive.
Customer Experience Consistency
Many customers expect consistent interactions, yet 55% report feeling as though they are communicating separately with different departments. This inconsistency can lead to frustration, as customers often have to repeat or re-explain information to different representatives.
Benefits of Dynamics 365 Business Central
Dynamics 365 Business Central, combined with Microsoft Copilot, can transform the sales process by connecting data across departments. It helps surface upsell, cross-sell, and renewal insights, supports a smooth transition to service teams, and ultimately elevates the customer journey by ensuring that all departments have access to relevant customer data.
Accelerate sales and improve customer engagements with AI-powered experiences.
published by Troinet
Troinet specializes in delivering tailored Co-Managed IT solutions and Microsoft consulting services that empower businesses to streamline operations, enhance efficiency, and drive growth. Our comprehensive offerings include:
- Microsoft Consulting Services: Expert guidance and support to help businesses optimize their use of Microsoft technologies, from Azure and Microsoft 365 to security and compliance solutions.
- Data Governance: Simplify compliance and secure your data with advanced tools like Microsoft Purview.
- Identity Management: Protect user access with Azure Active Directory, including single sign-on, multi-factor authentication, and role-based controls.
- Device Security: Manage and secure your device ecosystem with Microsoft Intune, ensuring compliance across all endpoints.
We work with industries such as manufacturing, healthcare, and finance, providing customized solutions that reduce complexity, mitigate risks, and maximize the value of IT investments.
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